Report An Incident.
Tell us what is happening. Your report goes to the Brandefense team, and we reply using the contact details you give.
Thank you. Our incident response team has received your report and will contact you using the details you gave.
What To Do In The First Hour.
General guidance, not legal advice. Follow your own incident plan if you have one.
What Happens After You Send The Report.
A member of the Brandefense team reviews what you sent.
We contact you using the details in the form to ask follow-up questions.
Together we decide what help fits your situation.
Share only what is needed to describe the situation. Do not put passwords, access keys or personal data in the form. What you send is handled as described in our Privacy Policy.
Common Questions.
No. Anyone can send a report.
What you saw, when it started, which systems are affected and how to reach you.
That is a decision for your management and legal counsel. Do not rush it, and get advice first.
Do not wipe or reinstall anything, and disconnect affected machines from the network. Save your logs, write down a timeline, and tell your security lead, IT, management and legal counsel. This is general guidance, not legal advice.
Isolate it from the network, but do not power it off if you can avoid it. Memory holds evidence that is lost on shutdown.
Save firewall, VPN, email, endpoint and cloud logs before they rotate out. They help show what happened and when.
A member of the Brandefense team reads your report and contacts you using the details you gave. Together you then agree what help fits your situation.
Tell your security lead, IT, management and legal counsel. They decide about insurers, regulators and law enforcement.
Share only what is needed to describe the situation. Do not put passwords, access keys or personal data in the form. What you send is handled as described in the Privacy Policy.
Email support@brandefense.io or info@brandefense.io, or use the contact page. If email or chat may be compromised, use a phone or another trusted channel.